FREQUENTLY ASKED QUESTIONS
Do you handle walks for more than one dog in the same household?
Of course - We love sibling pups! Please add $5 for each additional dog in the household.
Are you bonded and insured?
Yes, each of our pet care specialists are insured & bonded by Pet Care Insurance.
How will I be billed?
We accept all major credit/debit cards through our online billing system, Time To Pet. Bills are processed automatically each Friday. To access your payment records, head to your Client Portal.
Note: For all pet sitting + overnight care, you are billed one week prior to the start of service.
Do you take dogs to the dog park?
We love the dog park, but it may not always be a great fit for every dog. Together we can decide what is best for your dogs daily routine. Please note that our insurance applies a $100 deductible for each incident resulting at a dog park where dogs are voluntarily unleashed. Also, a signed waiver is required prior to any romps in public NYC dog parks. If you agree to allow us to take your pooch to a dog park, you will be responsible for this deductible should something occur.
Do you require a weekly walking minimum?
Yes, we require at least 4 walks per week. That way we're able to dedicate our time to building relationships with our PetZenergy furry family.
What do I do if I move or my needs change and I do no longer need services?
While we hope that you will remain a client for the lifetime of your pup, we also understand that things happen. We just ask that you contact us 2 weeks prior to cancelling our services so that we can give our walker ample time to adjust. We do have a 10-day cancellation policy for sudden stoppage of service. This policy is to protect our employees' income. If you are moving to another area in Manhattan, we will be happy to continue walks in your new location. Just be sure to provide us with the same 10-day notice, if possible, so we can plan accordingly and set up a meet and greet with your dog's new walker.
How can I get started?
Yay, we're so excited to have you in our PetZenergy family! First things first, create an account here. We'll be in touch to schedule a complimentary meet and greet and learn more about what you're looking for!